Resiliency Through Adversity
Join Tareq on an emotional journey from Syria to Canada with heartbreaking and perspective shaping stops along the way. From sunny days in Syria where the scent of roses filled the air to the beginning of conflict and war. Listen as Tareq shares the fear and confusion that came when violence and danger begin to […]
Consumer Sentiments Towards End-of-Life Planning, 2nd Edition
Join us for an enlightening session featuring a recap of exclusive groundbreaking research on Canadian consumer sentiments towards end-of-life planning, based on the 1st and 2nd editions of study. This comprehensive analysis provides valuable insights into evolving consumer attitudes and behaviors shaping our profession. The presentation will be followed by a dynamic panel discussion, engaging […]
Halifax and the RMS Titanic Recovery Effort
The presentation will illustrate what Halifax looked like in the days and weeks following the disaster — stories of the recovery effort, including the ships that responded to the call; John Snow’s, funeral director, involvement, and that of Reverend Cunningham and Reverend Hind, with regard to burials at sea. It will include a day in […]
How will AI Impact Deathcare? – Redefining Practices and Remembrance
Get ready to embark on a thought-provoking journey into the future of deathcare with Marc Verbenkov! In this captivating presentation, we’ll delve deep into the fascinating realm where tradition meets cutting-edge technology to redefine practices and remembrance. Join us as we explore the profound impact of Artificial Intelligence on the deathcare profession. Drawing from real-life […]
TRANCE-FORM to Perform
Get ready to be mesmerized and empowered as Wayne Lee returns by popular demand to unleash the power of transformation! In this electrifying session, prepare to transcend the ordinary and step into the extraordinary as Wayne unveils the closely-guarded secrets of top performers. Join us on a riveting journey as Wayne shares actionable techniques and […]
Sustainable Sentiments: Navigating Sustainable Disposition Alternatives
Are you ready to embark on a captivating journey into the future of eco-conscious choices in end-of-life practices? Join us for a riveting panel discussion where we’ll unravel the mysteries and unveil the potential of sustainable alternatives to conventional disposition methods. Facilitated by Barbara Kemmis of the Cremation Association of North America, our panel of […]
The Job Market in Canada: Navigating Uncharted Territories
Get ready for an electrifying keynote experience! In this gripping session, he unveils the critical essence of ‘Attracting and Retaining a Skilled Workforce’ within the unparalleled realm of the death care profession. Amidst the seismic shifts caused by the global pandemic, traditional approaches to talent management in the death care sector are being put to […]
The Right Honourable Michaëlle Jean – FSAC Patron Address
You will want to listen to this inspiring, moving, and impactful one-hour keynote from FSAC’s Honorary Patron, the Right Honourable Michaëlle Jean. Filled with wisdom, compassion, and respect for our profession, listening to Madame will be the best self-care hour of your week. Eligible for the following credits:
Marketing & Technology Expert Panel
Panelists: Ashley Montroy, Trajan Schulzke, Zachary Garbow, & David Beaulieu Now more than ever, technology is a big part of the service expected by the families we serve. For many, it can feel intimidating. Hear from some experts in the field who will share some of the latest things we need to be aware of […]
Customer Service Expert Panel
Panelists: Ray Fournier, Jeff Weafer, Neil Wilner, & James Munroe. In any business, customer service is paramount, and it’s no different in funeral service. Each family needs to feel as though they are our highest priority, and our service needs to reflect the same. To assist us with unpacking what customer service needs to look […]
Human Resource Expert Panel
Panelists: Leslie Kobayashi, Joel Smith, & Julie Ruban-Rodney Staff recruitment and retention seem to be top of mind for many professions these days, and the deathcare sector is no exception. Coast to coast we hear of labor shortages and HR concerns on almost every level. This expert panel, moderated by emcee Dave Hemstad, focuses on […]
MAiD Program: What Funeral Directors Need to Know (Medical Assistance in Dying)
This session will cover many topics related to Medical Assistance in Dying including; Acknowledgment of conscientious objection and the varied places people may be in their relationship with MAiD. And how clients of funeral services will also have their own views on MAiD so speaking to one another in a way that is supportive and […]
Less Theory, More Action! Real-life stories on Compassion & Covid Fatigue
This session will cover topics currently facing the deathcare sector relating to mental health & wellness. Dr. Webster will address issues such as compassion fatigue, covid fatigue, and burnout amongst others. This session will help deathcare professionals move past the theory of self-care and into the practical implementation. We will also hear from deathcare professionals […]
So Much Tech, So Little Time: Advice from the Trenches (Technology Panel)
Walk away with a list of tools, tips and strategies that any funeral business can implement to best use technology.
Changes in Attitude: Information Seekers
More and more, families are now seeking information from various sources to help determine potential funeral and cemetery planning. Often, these families are evaluating services and merchandise that benefits their desires. This presentation is designed to help put together an action plan to better address the changing attitudes of customer segments and give the death […]
How to Recruit & Retain: Human Resources Panel
Employee recruitment and retention are major challenges that many employers and HR teams struggle with. Employee retention starts with the recruiting process, beginning with the application, screening the applicants, right down to selecting interviewees and preboarding. The benefits of employee retention include increased performance and productivity, better employee morale, improved work quality, a higher level […]
Thanatopraxie dans les cas de Putrefaction
Ce module passe en revue des techniques reconstructives efficaces appliquées à différentes phases de décomposition. La disponibilité et l’application de ces techniques permet aux familles de pouvoir voir les êtres chers une dernière fois. Grâce aux exemples présentés ici, nous espérons que vous serez en mesure d’élargir votre définition de ce qui est possible en matière de techniques […]
Green/Natural Burials
In this session, we will learn how to offer greener products to families in a prearrangement or at need situation. We will also learn what Natural Burial can look like through photos of actual services I have arranged. We will discuss what the future might look like and how funeral homes and funeral staff can […]
