Description
- BC – 2 FD
- SK – 2 FD
- MB – 2 FD
- ON – 2 FD
- NS – 2 FD
- NB – 2 FD
- NFLD – 2 FD
- PEI – 2 FD
In the funeral profession, much of our communication is nonverbal, and by overlooking these cues, we miss a significant portion of the conversation. Learn the secret second language used by communication experts and law enforcement to convey empathy, build trust, and navigate difficult conversations with confidence. Gain the skills to display calm and assurance in every interaction, especially in emotionally charged situations. Discover how to approach sensitive topics with care, turning challenging conversations into productive exchanges. Decode nonverbal signals accurately, allowing you to understand clients’ true needs and emotions, even when unspoken. Use science-backed techniques to enhance your communication, ensuring better outcomes. Confidently detect signs of misrepresentation or dishonesty in both verbal and nonverbal cues, fostering stronger, more trustworthy relationships.
Eligible for the following credits:
- BC – 2 FD
- SK – 2 FD
- MB – 2 FD
- ON – 2 FD
- NS – 2 FD
- NB – 2 FD
- NFLD – 2 FD
- PEI – 2 FD
In the funeral profession, much of our communication is nonverbal, and by overlooking these cues, we miss a significant portion of the conversation. Learn the secret second language used by communication experts and law enforcement to convey empathy, build trust, and navigate difficult conversations with confidence. Gain the skills to display calm and assurance in every interaction, especially in emotionally charged situations. Discover how to approach sensitive topics with care, turning challenging conversations into productive exchanges. Decode nonverbal signals accurately, allowing you to understand clients’ true needs and emotions, even when unspoken. Use science-backed techniques to enhance your communication, ensuring better outcomes. Confidently detect signs of misrepresentation or dishonesty in both verbal and nonverbal cues, fostering stronger, more trustworthy relationships.
Eligible for the following credits:
- BC – 2 FD
- SK – 2 FD
- MB – 2 FD
- ON – 2 FD
- NS – 2 FD
- NB – 2 FD
- NFLD – 2 FD
- PEI – 2 FD
